Hours on the phone with tech support…

We are new to Canvas and there have been days that been difficult as we solve the issues that come up. Today I was on the phone a few times because one tiny aspect was not working.

I was shocked they could not solve it in under a minute. Every time I called in the past they usually solve the issue in a minute or two.

This issue seemed huge.

But it wasn’t.

And I figured it out.

It was one of those times I wanted to jump up and run around the office getting high fives from everyone. Or maybe get a cake to celebrate.

But I just hang up the phone, did a self high five and get back to solve other issues.

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